01-12-2011
09:53 PM
3 Loves
What idiots did you hire from Delta or American to convince you the best option is to screw your customers? I've been a RR member since 97 and never fly anybody else. I will now though. Probably some MBA looked at the amount you could earn if you did not reward your customers as well. You'll lose 100 times this if you don't change it back. The demise of a great American story has begun.
Jay in AZ.
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