You need to better train your gate agents for the new boarding system. It's a great idea that should avoid passengers having to stand in line, but on a flight out of Las Vegas to Indianapolis/BWI on November 10 it didn't work worth a damn. The agent was still having people line up for A or B, leaving it to the passengers to sort themselves out in groups 1-5, etc. even though there were numbered posts where they should have been directed. It was rank confusion. I also saw folks roaming around the terminal before boarding who were perfectly mobile, but when pre-boarding was called, they were boarded as disabled. Let's cut out that nonsense too.
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