I travel with SWA on both business and leisure. For business, I like the flexibility of changing flights without penalty. For leisure, I like the prices. For both, I like "earning" my seat on the aircraft by checking in online 24 hours in advance (which by the way, all the families could've done all along) and arriving at the airport early.
So now, without asking, I'm assigned to the "business select" category. As they say, thanks for nothing. On my recent flights, I've been "assigned" A19 and A29. Please, let me sign in on my own: I think I can do better (before this change, your place in the queue as far as checking in was noted on the lower left hand corner of the boarding pass). If you want to make it a benefit, then reserve a place, but allow the passenger to "exceed your expectations".
I agree with many of the posters. SWA will no longer be my default airline.
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