I wasn't sure where to put this comment, but we recently had a great experience with Southwest Airlines. On Sunday, we flew back to St Louis from a conference in San Diego, and left out iPod Nano on the plane. We didn't realize this until we were in the car on the way home.
Of course the plane had already left, but we called to the Baggage Claim (which was dealing with a room full of people from the storms and a broken baggage loader in Las Vegas) to see if it was reported.
The woman couldn't help us, but did tell us to call Birmingham (where the plane was headed). The Birmingham office transferred us to their ops center, a man named James, who met the plane and asked the flight attendants about our iPod. They had found it, and gave it to the ops center in St Louis before leaving.
When we called back up to St Louis, we had the name of the guy who had the iPod, and when we returned, Baggage Claim was able to track the ops center guy done and get the iPod. While waiting, the Birmingham office called to check in on me.
We've lost baggage before with airlines, and the response was underwhelming (downright criminal, to tell the truth). This was a tribute to Southwest employees, especially the Birmingham Baggage Claim and Operations.
I wrote about it on our blog.
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