I'll think twice before flying Southwest again. Not because i find this situation repugnant, although I do. I'll think twice because I'm skinny enough to sit comfortably in a an airplane seat with the armrests down, but fat enough to worry about being publicly humiliated based on the arbitrary decision of a SW employee who is having a bad day. Here's a hot tip. Give your customers consistent guidelines to help determine if they need an extra seat before you humiliate them in public. Apparently the armrest rule isn't working for you.
Can air travel get any more unpleasant? I'm sure you guys will find a way.
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