When my family flew last year, SWA was trying out this new boarding system on our flight from San Diego to Seattle. It was complete chaos. My husband & I had our three children under 5 combined with their gear and carry-ons and had to not only trudge down the extremely narrow aisle even farther than usual, but also dodge the heads & shoulders of all of the A-group people that had chosen aisle seats. I bonked five of them just trying find two empty rows that we could all fit on. It was the most stressful boarding procedure I have ever been involved in.
The flight crew passed out questionaires to all the adults on the flight after boarding...it looks like the ones that were ignored were the parents.
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