I fly SWA monthly. In fact, my husband just joined me for a week of business travel with a RR award ticket. We LUV free flights. The "seating problem" isn't ON the plane. It's at the gate. We're based at BWI where SWA has two concourses. Presumably SWA had a lot of input on construction/layout/etc. of this state-of-the-art 2-security extravaganza. Given that, why were the traditional, unhelpful chairs installed facing the ticket counter that no one ever uses? We feel like cattle because there's no way to sit in the order in which we arrived. Why? Please think about benches or other structural changes to the layout that will accommodate people and not force them to sit on air vents, carpeting, their luggage, or a misdirected chair 10 feet away. The boarding flow will improve with calm passengers who can walk right on. And since I'm on my soapbox, it would also help if there was a way to "thin the herd" accompanying a 6 year old that really doesn't need extra time. In two direct flights, we saw more than a dozen families who needed extra time; only 3 of which had infants and their obligatory paraphernalia. Thanks for 24-hour check-in and other improvements. Please don't assign seats on your flights.
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