I hope it is not too late to chime in, but I just read an article in today's San Antonio Express News about SW entertaining the idea of reserved seating. I've commented many times that SW is fine for a short direct flight, but not for much more than an hour. I'm somewhat tall at 6'1" and find the leg room just too cramped. I'm also fairly wide at 250 lbs., but the aisle and window seats are OK for the short flight, but not that dreaded middle seat! I managed this by getting to the airport early to get an A pass; however, when an hour was not soon enough to get an A pass, I avoided SW even on the short, direct flight in lieu of another airline or my car. Your allowing us to get a pass online within 24 hours brought me back to SW, but still for only the short flights. I will now change planes on SW; whereas, I wouldn't before because that surely meant a B or C pass and the middle seat.
So, until you give me some more leg room, I'll keep it to short hops regardless of what you do with reservations. If they lengthen your landmark turnaround time and costs, I say keep the system as is.
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