02-16-2010
12:15 AM
Sirs -
Mr Smith could fit into his seat with the arm rests down and without using a seat belt extender.
I predict Southwest is going to go the way of Pontiac, Eastern Air, Pan Am et al if the company persists in enforcing their policies arbitrarily while continuing to say that "the customer is always wrong."
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02-16-2010
12:14 AM
Sirs -
Mr Smith could fit into his seat with the arm rests down and without using a seat belt extender.
I predict Southwest is going to go the way of Pontiac, Eastern Air, Pan Am et al if the company persists in enforcing their policies arbitrarily while continuing to say that "the customer is always wrong."
... View more