I'm more concerned about cost cutting resulting in less frequent airframe inspections then the minor inconvenience of not accepting cash in flight. Having said that there is no convenience to a customers when cash is refused as a form of payment. OK it's legal tender but they told us before hand they don't accept cash, and outside of a supreme court hearing we will just never know what the legality of refusing to accept cash is. But it's not a legal issue it's a customer service issue. I refuse to accept customers are better served by refusing cash due to the disruption it causes making change. Any disruption accepting cash is the result of Southwest refusing to make adequate arrangements for change and settlement. All retailers make change and handle cash, and being airborne doesn't excuse away serving each customer with care, respect, and efficiency. If the customer wants to pay with cash they should have that choice. Southwest stopped accepting cash because it was more convenient and less costly to Southwest, not because it is a convenience to their customers. Good customer service starts with doing what is good for customers not yourself. Sorry Southwest but every time I hear that no cash announcement I read it as a no care announcement.
Jim
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