I've been flying SWA since they gave you cash register receipts as your boarding pass and since there were two ticket prices: one price for a day flight and another for a night flight (1977). I never remember being treated like we are now. How can they possibly say they have taken a great rewards program and made it even better? For who? Certainly not their loyal passengers! Only their bottom line. I deeply resent SWA thinking I must be stupid enough to believe their propaganda. Herb, we need you!
... View more
Just another "screw the customer" move on top of the last one: not being able to use travel funds for other members of your own family! Today's SWA leaders need to re-read "Nuts" to see how Herb built a successful airline!
... View more