@Mean and Lean: His whole point was that he didn't take up two seats. He was able to easily put both armrests down. He was buckled in—without an extender. He fit. According to everything available on your website, he was not a "customer of size."
The problem is that your company and your colleagues LIED. And, in so doing, you've all lost the business and respect of many people.
And your fellow stewardess' treatment of Natali was reprehensible. Making a lady cry? That's low. Hope you're proud to work with such compassionate winners.
I'm 6" tall and over 200 lb., and although I don't think I'd have a problem fitting in your seats, I won't take the risk of being humiliated in front of over 100 people. What a bunch of lying jerks.
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