02-16-2010
12:28 AM
That is a weak corporate apology. Obviously the powers-that-be are not realizing the severity of this issue.
If Southwest wants to save face, they should take his challenge on the Daily Show. And if he fits in the seats, as the rules state, he should be issued a proper apology. If not, SWA was right all along and $10k goes to charity.
Moving forward they need a more clear, upfront, fair and humane policy in regard to large passengers.
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02-16-2010
12:27 AM
That is a weak corporate apology. Obviously the powers-that-be are not realizing the severity of this issue.
If Southwest wants to save face, they should take his challenge on the Daily Show. And if he fits in the seats, as the rules state, he should be issued a proper apology. If not, SWA was right along and $10k goes to charity.
Moving forward they need a more clear, upfront, fair and humane policy in regard to large passengers.
... View more