08-07-2009
12:00 PM
12 Loves
thank you for sharing this story and for showing that SWA is a company that does care about it's customers. Alot of the people who wear the suits these days are only concerned with the bottom line, You've shown that the little everyday kindnesses throughout the customer service end of the business are really what it's all about. And that's the true reward, not the bottom line.
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