I am an elite member and fly southwest for business frequently. Last week's episode did not paint the airline favorably. One rep deliberately put a passenger, who had been removed from a flight for not getting off the phone, on standby to make him sweat. She could have guaranteed his seat but didn't. Another delayed flight caused passengers to be stranded overnight. The airline claimed the delay was due to air traffic and the airline was not obligated to provide vouchers. However, sw was offering hotel vouchers but not food. At first, I sided with the airline until several passengers said there was a bird in the engine followed by a broken air conditioner. Now I feel like I should check the Internet for weather conditions if any airline, including southwest, claims weather delays.
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