Kids and pre-boarding.
As a frequent flyer and business select member, I'd encourage you to let the people with kids board first.
Trust me, us business flyers would rather see all of the kids settled in on the plane when we pick our seats versus picking a seat and having someone with 3 kids sit in our row, or worse, yet behind us.
Let them get on. Those of us that do this all the time know the system and we will happily choose our distance to children based on our tolerance.
... View more
Please, please, please! Your passengers need education. As a frequent flyer, I love the new system but most people at the airport are confused. Confusion leads to grumbling and grumbling leads to complaints.
I'd suggest that you have to have all of your gate agents describe the new boarding procedures at least 60 minutes prior to departure of each flight (if you have asked them to do so, they are not doing it). I realize this is a lot of work, but your passengers are unhappy. Some airports have different signage and people don't know where to line up.
The system is great, but a poor implementation will kill you. I know you have information on the web and on the boarding passes and when people go on line, but the majority of people don't read that information.
I've been standing in line with ill-informed fellow flyers for weeks now and I find myself explaining the system so they are more relaxed. Help the masses that only fly once or twice a year - they just don't understand yet.
I think that having the gate agent describe the numbering system, the process and the concept before each flight would make people much happier.
... View more