Dear Mr. Kelly,
The fact that I can't utilize a Standard Award for a flight that has plenty of seats available is not an understandable business practice. I earned the award by flying ONLY on your airline for years. I haven't flown enough to earn a Freedon Award, but none the less I have been a dedicated customer over the last 10 years or so. I never had a problem utilizing an award before (as far as my flight selection was concerned). I wrote to your customer service folks and got a lip-service type of response informing me of the number of people now in the Rapid Rewards program and how it's not possible to have more than about a dozen seats available for Standard Award peons, blah, blah, blah. You force me to take flights 7 hours earlier and 9 hours later than what we want to fly to be able to utilize the award when there are many, many seats open and not sold. Not selling me another ticket ever again should be factored into your equasion regarding holding seats only for Freedom Award recipients. How do you like this tune?
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