As I commented earlier I think it will work if they make sure there is some sort of assemblance of order, not within the 1-5, etc. as I don't care to that detail. But when I purposely checked in immediately at the designated time to get a good spot and then someone who is 29 spots behind me is in front of me I am pretty upset. The gate person at MCO did not tell people to get within their group at all. He simply said we will be boarding A1-A30, etc. I agree that it's a bit akward to "cut" in front of someone.
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I have been a longtime customer of SWA and didn't mind the old system. I understand that you are trying to make the process better but it is not working as though you intended. I was on a flight leaving Orlando last night and I was B8. So understandbly I waited until the As were done and then attenpted to process to my spot in the corral. Well, all the Bs betond me were already there and were not in their designtaed spot. At least in the old days you got in line and whoever was in line in front of you was just that. Now I actually have to "cut" rude people who refuse to take their proper position. The gate personnel need to do a much BETTER job of making sure that people go where they are supposed to be if this will work; otherwise I see fights ensuing and people switching to other carriers.
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