09-15-2006
10:55 PM
25 Loves
I am in the Customer Service business and have been for 26 years. This puts me on the road much of the time. This week it was OAK-TPA-AUS-LAX and then SNA to OAK and back home to Napa. I travel with SWA even when slightly better schedules are available. Why? SWA delivers on the promise and they seem to enjoy doing so. My Rapid Rewards shows that I have earned 320+ credits.
I could not have been successful without SWA. That is the truth. Sure, I pay for the tickets and I guess that makes us even but it seemed to me that something more was needed. So, three years ago, I started giving each flight crew American flag pins. I have given out more than a thousand flag pins. In every case, the SWA people appreciated the gesture and told me so. To me - I cannot say what they really think - it forges the bond a little closer and maybe lets the SWA people know how vital they are to the success of my busness.
If you are looking for me next week, be patient. My wife and I are off on a great SWA cruise to Alaska.
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