Please, please, please go to assigned seats. I have flown Southwest for almost 30 years and have gotten to the point where I do not want to fly you because of this outdated system. I have seen in almost every instance harsh words and stress by passengers in lining up at the gate. People try to cut in line. We try to figure out where the line is. Does a bag in line constitue being in line? This is so stressful and so unnecessary. The rest of the flight is so enjoyable, why not make the whole flight experience enjoyable? I simply cannot believe this would impact your scheduling. If this was such a great system why did not other airlines adopt this system?
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