03-11-2011
07:08 PM
4 Loves
why is every comment being rejected as spam?
Yet another website update gone haywire?
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03-11-2011
07:08 PM
4 Loves
I am absolutely disappointed and angry at your customer support. (your new rewards program sucks, but my complaint here is not about that).
I had two expired rapid-rewards and an active rapid-reward.
I attempted to renew the expired ones thru website a few days back. I saw the two expired rewards listed, so I payed $100 to renew both. Renewal worked, and I got emails confirming it. I didn't find my current award listed anywhere, so I attempted to call up customer support to clarify. After 4-5 days of 30+ mins wait, I finally get thru.
And then I'm told: 'sorry sir, but you actually renewed your current reward'. Eh?! How did that happen? I sure as hell would be crazy to pay $50 to renew an award that won't expire till THIS NOV. Well, the agent finally admitted that it was something screwed up in the SWA website, but claims that SHE CANNOT EVEN CREDIT BACK my $50.
Say WHAT? It's your mistake that you listed the wrong reward for renewal, and now you won't even give my money back? Heck, even my cable and phone companies are better than that 😞 This, sir, is robbery.
Disappointed, disgusted and pissed off ..
-john
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03-11-2011
07:02 PM
2 Loves
I am absolutely disappointed and angry at your customer support. (your new rewards program sucks, but my complaint here is not about that).
I had two expired rapid-rewards and an active rapid-reward.
I attempted to renew the expired ones thru website a few days back. I saw the two expired rewards listed, so I payed $100 to renew both. Renewal worked, and I got emails confirming it. I didn't find my current award listed anywhere, so I attempted to call up customer support to clarify. After 4-5 days of 30+ mins wait, I finally get thru.
And then I'm told: 'sorry sir, but you actually renewed your current reward'. Eh?! How did that happen? I sure as hell would be crazy to pay $50 to renew an award that won't expire till THIS NOV. Well, the agent finally admitted that it was something screwed up in the SWA website, but claims that SHE CANNOT EVEN CREDIT BACK my $50.
Say WHAT? It's your mistake that you listed the wrong reward for renewal, and now you won't even give my money back? Heck, even my cable and phone companies are better than that 😞 This, sir, is robbery.
Disappointed, disgusted and pissed off ..
-john
... View more