02-16-2010
10:24 AM
It's funny - Jet Blue has figured out how to make a good profit while using business class seats in the entire plane! How did they do that?
The sad fact is airline seating in coach is just too cramped, even for physically fit people. Short flights are tolerable, but anything longer than 5 hours and you run the risk of DVT (Deep Vein Thrombosis) in the legs due to the impossibly tight conditions found on most planes. And the airlines do NOT care. They claim it's to 'keep flying cheap' but it's really putting every passenger at risk for a life threatening condition.
Good luck with your airline. I flew you for years, but no longer. Your service standards have deteriorated, your planes are filthy and your fares are only so-so. Your mistreatment of customers has reached a howling roar and you WILL start feeling the pain in lost sales. This Kevin Smith thing has no real effect on my decision - rather it is the accumulation of bad experiences of myself and acquaintances that mark a clear trend for your company - you are losing the original spirit of Southwest and losing the respect of your customers.
You have certainly lost my respect and business.
Good Luck.
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