I flew SW on Nov 13th and to my complete surprise did run into a SW employee who seemed unhappy. Her name is Hope and she was working gate 9 at BWI late afternoon/early evening. No smile or eye contact she seemed quite unhappy. I know we all have bad days and I hope that Hope is feeling better. I also hope that this is an unusal occurance because I love SW!
Overall VERYYYY impressed with the airline as a whole. Keep up the good work.
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