Southwest Airlines Community

The "I'm sorry, But" negates anything you said before. SWA embarrassed and humiliated a passenger because their employees did not know how to handle this situation from the beginning. If Mr. Smith had not been boarded, when the employees knew there was no room, then none of this would have happened. Then, to blame it on another issue, the weight, to take the glare off the SWA employee mistakes, made it even worse. Shame on SWA even now. ... View more

#1--The refusal to allow him to fly should have been at the gate prior to loading the passenger. The fact that he was OKed onto the plane, only to be humiliated by having to get up and exit was wrong. This requires more than a simple apology and an offer of a $100 voucher. #2--Southwest should never have provided their readers with personal information regarding Mr. Smith's purchases. This is a breach of trust, on top of just plain rude. This also requires more than a simple apology and a $100 voucher. Please own up to your mistakes, Southwest. ... View more