02-15-2010
02:51 PM
Seriously Southwest?!!! This is the best "apology" you can make? Did you even listen to his side of the story - or is it too inconvenient to hear a customer out?
First, I get the there are cases where 2 seats may be required - I get it and appreciate it. HOWEVER, this obviously was not one of them. You are only saying something because you were caught bay a semi-popular celebrity.
Also, if you are concerned with someone blocking the aisle... how does allowing someone who "requires" 2 seats to get on the plane at all help? So, according to your own policy - it is okay to have someone so big that they could block the aisle on the plane so long as they pay for an extra seat. Ummm.... isn't the "safety concern" still there? How does paying for an extra seat change the size of the person when they get to the aisle? Ohhh.. it doesn't, but at least you can bring in some more cash - so, really, you don't even care about the safety of the rest of the passengers.
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