06-16-2011
06:50 PM
5 Loves
Shame on you SWA! It is only because Kevin Smith is a celebrity with a widely heard platform that you bothered to apologize (if SWA actually DID apologize directly to him). The SWA gate staff that allowed Smith to board knowing there was just one seat should have not done so -- or at least reviewed the SWA policy with him. Expecting your CUSTOMERS to know every one of your policies (how many 6-point pages would that be?) is ridiculous, especially if your employees appear NOT to know them and when they are arbitrarily enforced! SWA should post the most important policies on passengers' ticket receipts, at airport gates, etc. -- especially if they are basis for arbitrary expulsion from a SWA plane.
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