I was a very loyal business customer but if I can't use my RR account and the phone is a one hour wait why fly SWA? Your new login is for my account is ridiculous - why can't I use my old login in and why the new security quesitons? I'm on a business trip and need to book a flight and waited on the phone last night and tonight.
I tried to contact you by email on the SWA site but halfway through typing the site went down and so did my message.
US AIrways is looking mighty good right now and I can get bumped to first class as a frequent flyer.
If it ain't broke then don't fix it.
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