02-17-2010
02:16 PM
3 Loves
Having heard the full story from Kevin and Natali,
SMODCAST #107: Thinicism In which Natali tells her story.
you guys suck big time! How did you turn someone who loved you guys (and had never flown with you guys) to someone who hate you guys and think you guys suck!!!
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02-16-2010
11:44 AM
I expected better from South West. What I saw from this situation is a disappointing South West that is an embarrassment of the excellence that your brand USED TO mean to me. The damage to your brand in the last many hours will take years to recover in my mind.
Sure, Kevin might have readied to move on. Many people, including me, are NOT ready to move on.
Reputation takes years to build and only take hours to tarnish for ever. This incident will forever be in the history of SouthWest as how it failed spectacularly. If SouthWest thinks that since Kevin is dropping this and is not suing, that means the end of this mess, well, SouthWest is even more clueless than I thought.
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