The website is not fixed and is really trying the loyalty of your most loyal customers. Southwest had it all - frequent customers using their website to manage all travel. Now, when I log on to manage my travel, my comanion flights are missing, my family's flights are missing and I cannot trust the information to plan my trips (which were frequent).
Also, after all this work, you did not take the opportunity to include a simple improvement - the showing of passenger names on the main screen (a frequent comment made by SWA RR users). I have to click into each reservation to view it still.
This upgrade was indeed dissapointing - SWA really needs to re-evaluate its staff. Firing your CTO/CIO would be a good start.
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