The fact of the matter is this woman was discriminated against, and discrimination is a violation of human rights laws. Southwest is set up for a major lawsuit and it is hard to believe that this lady would not prevail.
If there is a dress code for flying Southwest, where is it? Is it posted? Is it printed on the customer's ticket? What's that?...it's not printed anywhere....ooooh, sounds like your legal department is in deep trouble.
IF someone did complain on the plane...and that is a big IF...is that grounds for expelling her? If I do not like the color shirt the man next to me is wearing, will you ask him to leave?
With the exception of a few "family" folks and "Christians", 99.9% of the responses above are in favor of the passenger....what does that tell you?
Where was your head when you let this story get on national TV? You should have had a full page ad , apologizing to the passenger, in every major newspaper in the country this morning, along with a statement that the Southwest employee responsible had been fired. THAT is the kind of press you want, not putting the story on the TODAY show and dragging yourself through the mud.
Sure hope you have some good lawyers on your team...you are in for long, destructive, and very costly litigation. Not to mention the negative effect this is going to have on your corporate image. If only you had thought before you acted. Hate to see any good company go bankrupt, but if this incident causes that, it is hard to say you didn' t deserve it.
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