02-14-2010
02:28 PM
6 Loves
*Really* dislike your new site! It is so jumbled and junky-looking now, I can't believe Southwest would go this route. It's left me searching to find what was once *very* clear, quick and easy for my travel objectives online. You've gone from user friendly to a mess, in my opinion. --Certainly not characteristic of anything Southwest normally does. I'm disappointed and unpleasantly surprised for the first time in my favorite airline.
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