On the first day airlines started flying again after 9/11, I was driving into Los Angeles from my home Redlands, CA. As I passed by Ontario Airport I saw a Southwest plane rising up from the runway. It was the most beautiful and inspiring takeoff I've ever seen. To me, it was SWA's statement, on behalf of an entire nation, that we're still here and we will survive. With tears in my eyes my only reaction was to dial the Rapids Rewards office and say thank you to that wonderful agent who answered the phone.
As the fifth anniversary of that tragic day approaches, I again say "thank you Southwest Airlines." You'll never know how important it was to see your plane in the air that day.
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