I fly SW 95% of the time and I am also a business traveler. I like the look of the new interior but am *very* disappointed that a larger seat option was not provided. I am a big fattie but since I am able to both put the armrest down and click my seatbelt, I don't feel it necessary to pay DOUBLE in order to fly. However, I *would* regularly pay a premium ($40-80?) to have a larger seat. Not just for comfort but for the extra space it would put between me and another passenger. Not feeling squeezed like a sardine would be worth a bit extra money. From the posts here and on other forums, this would a popular choice on SW. Alas, it seems the creativity dept at SW must have been cut at some point.
Look SW, just forget the extra row. Put on your "big boy" (yes, that's right) pants and put in ONE row of fattie seating. 4 seats, not 6 usual seats and charge a premium for them. Revenue solved, happy customers, WIN-WIN.
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03-13-2011
06:15 PM
4 Loves
A-lister for years here: I have to agree with the concensus on the blog. The new program is far from an improvement. I got online today with the plan to book my business travel and realized I would be coerced to book a more expensive flight in order to get these stupid "points". It feels like a game, not a rewards program.
As a side note: the upper column "10x", "6x" etc. points designations are way too much like those casino ads to be taken seriously. Listing the points near the toggle for the flight is adequate.
Since I am based in KC and there are not many options here, I don't expect to switch my loyalties. But if I could, I would consider it. Suffice to say, my high opinion of SW has been quite damaged and I can't recommend you as I usually do.
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