08-07-2009
01:21 PM
3 Loves
Thanks, Bill, for sharing your wonderful story. It made my day! I'm a frequest SWA passenger and have witnessed so many positive aspects of this airline. A couple weeks ago, I also had the privilege of job shadowing several departments at HQ. I was so impressed with the entire SWA organization...but more importantly its people. Thank you for 'doing things right.'
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