Overall, there are more positive results from the new boarding process compared to the old one. I flew three round trips over the holiday break and found no major problems so far. I love not having to stake a place in line, which enables me to get to the airport at a reasonable time, get food, use the restroom, and be more productive! A few suggestions though:
1. Increase the space between the poles (ie: 1-5, 6-10). It is very difficult to fit 5 people in that space with everyone's carry-on luggage. You may notice the actual line of people greatly extends the pre-existing poles.
2. I noticed that the electronic screens with "A 1-30, etc) work better than the rotating poles. I was always with the A's, but noticed B's and even C's lined up with me because they were confused.
3. Call smaller amounts of people, such as A 1 through 15, instead of "A 1 through 30". I was on a flight where I was A-16 with no Business Select passengers in front of me. When A 1-30 was called, I noticed a few people with higher boarding passes cut in front of me (A-27 and A-29) to be exact and the gate agent let them board in front of me... taking the exit row (I am 6'4") and there were also through passengers. As an A-lister who has earned priority boarding, I felt alienated that the gate agent did not enforce numerical order. The ones who cut in front of me probably felt they didn't do anything wrong because the GA technically called A 1-30 and they fit that criteria).
4. Which leads me to the most important thing: *******the Gate Agents need to enforce numerical order!!!**********
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