You're NUTS if you fly Southwest! My Custmer Service experience was a BAD one! I purchased a ticket online from Spokane to Portland, OR. I received a confirmaton number and email. Two days before the flight I called to see about making a change and I was told by a Southwest employee that I was NOT in the system and did not have a ticket! So I drove to Portland because 1-2 days before flight time I could only get a ticket for more than twice the fare. The following week I received my Credit card stmt and there was the charge from SWA for my ticket. I called Customer Relations. Armando told me: 1) "not our problem. We sent you an email; you had a ticket & didn't take the flight" 2) "When our employee told you you didn't have a ticket you should have called back & talked to someone else." I responded that when an airline employee tells you that you don't have a ticket, you don't go to the airport to get on the flight. He wouldn't give his last name or ID number, nor would he let me talk to a supervisor. He said I have the credit to use on a future SWA flight, to which I replied, "With customer service like this, I'm not sure I want future dealings with SWA!" In the end, he hung up on me. All in all he was very rude, not at all helpful or even polite. I can't believe SWA will lose a customer - or many customers - over a paltry $58! I will never recommend that anyone fly SWA and Armando's attitude and rudeness make a lie out of all Southwest's claims of being the best in Customer Service!
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