I am disappointed - I always thought that Southwest was an intelligently-run business. I'll admit, the idea of a mandatory RETROACTIVE surcharge (aka "Earlybird Check-in") is novel, but the effect on your customers, and maybe more importantly to Southwest, your first-line customer contacts is trememdously negative.
I have one more Southwest trip scheduled, paid for some months ago, and recently updated for the surcharge. From then on, I'll fly Southwest only if there is no other alternative.
Suggest you change the name of the blog to "Southwest is Nuts"
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