Wanted to book a trip to Orlando with my Rapid Rewards. The standard seats were not available...so I wanted to upgrade to the Freedom Tics, but due to an error on my last booking, I had a A ticket from one flight and a B ticket from another flight. And, I had an AB ticket as a reward. Clearly, I met the requirements for 2 A and 2 B tickets.
I was told the rewards group could overdie the computer and book my flight for me, and when I called, the "supervisor" told me she could not book me.
I find it hard to believe she could not have booked me on the flights I wanted and then just removed my 4 rewards tickets and done a computer overide.
This after SW made a mistake with my change in flight and charged me $60 extra and I was told they could not fix it because the computer would not allow it. That I had to call a busy number...shich I did for almost an hour...and then I still did not get through...so I sent an email and got a canned response that SW cares...they will get back to me in 5 weeks..
What is this?? your customer service has gone out the window as far as I am concerned. In one month, 2 very lousy experiences with SW with a "supervisor" clerk telling me the computer won't let them fix it.
I am totally disappointed in SW and would really like my $$ returned (just credited to my card) without having to wait 5 weeks...and I am amazed that you can give me such a quick canned response with your lousy computer system, but can't override a rapid rewards glitch or can't return my $$ which was your mistake in the first place.
I am just documenting all of this...and I will continue to document all of this as SW continues to have lousy costumer service and continues to "blame" their lousy customer service on the computer.
Over all, just know that I am on the A list, have been a loyal customer, and will let everyone I know NOT to book on SW when they have a choice.
Just for the record, I booked my Orlando flight with United...for a better price and with no "lousy" computer issues.
... View more