02-15-2010
01:39 AM
1 Love
Whoever wrote this blog needs to visit Kevin's smodcast website. This is ludicrous.
Kevin clearly states that he just doesn't like sitting next to people, and since SWA tickets are so cheap, he is able to buy out the seat. When he flies with his wife, he buys out the whole row. Ever seen a picture of his wife? Can tell you she's thinner than a stick.
Your customer service is horrible. Don't think I'm just an oblivious customer; My father flew for USAir for 25 years. Believe me, I KNOW bad service, but this is ridiculous, and I know your policies. You had ample time to tell Kevin that he was too large for the plane and couldn't fly, but no. You had to humiliate the man while he was on the plane and seated. His seatmates said they were comfortable, and you couldn't even tell him the reason he had to get off other than "safety reasons". You gave him no actual safety procedure that he could have messed up. You just said that he wasn't safe. Then you had the nerve of telling that large girl that she needed to ask Kevin if it was okay that she "shared" his second seat? Are you serious?
And what a nice apology. Hey, we didn't really handle the situation that well, but you're a fatass and you're still in the wrong. No, that is not an apology. He had the arm rests down, and he could buckle up without an extender. If you wanted to kick him off this easily, you needed to have your policy more clearly stated, because looking at it now, it's very vague and can cause you a LOT of trouble with lawsuits. An apology is when you fess up and say that you were all wrong, and you hope that Kevin can forgive you. You're just trying to make your airline look like what you did was right. I'm not falling for your shit, Southwest. I'll take USAir over you. And that's saying a lot. Teach your employees at least a LITTLE common decency.
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