I was very disappointed with the new family boarding policy, especially when traveling with my 1 year old from Manchester to Las Vegas yesterday. I was lectured by a counter agent on previous trip to not take an "A" away from someone else when I could preboard with my child. The employee was very rude about it. While I was very disappointed with the way he talked down to me, I did want he told me and didn't check in until I got to the counter to avoid taking an A from someone else. Then yesterday, I'm a C.
With the new rule, I will check in the very first possible moment and get the A for myself and my family. PLEASE do a better job of informing people of the policy. Had I known this new rule, I would have checked in the day before. Also, PLEASE train your gate agents not to lecture traveling families about which letter they have and taking a letter from someone else. This is really stupid thinking.
Also, Southwest is known for being family friendly, and the new policy is going to significantly hurt the company's reputation. I tried a flight on Alaska Airlines and immediately came back to Southwest because I thought SWA was much more family oriented. In light of the recent events, I guess I'm going to have to rethink this.
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