Reading this blog is like a page out of 1984. We're told over and over again that these changes are "exciting!" and are an "enhancement" for loyal WN customers. But repeating the same insulting corporate jargon over and over doesn't make it true.
With this decision, WN has destroyed the very thing that most of us loyal customers LUVed most about WN. Remember the slogan "Everyone is first class on Southwest?" That's now been replaced with "No expense paid travel account? Get in back of the line!" Southwest has decided that small business people, commission sales guys, leisure passengers, and anyone who pays out of pocket for air travel, we are now officially second rate, less important, useless seat warmers.
This is why so many of us flown WN exclusively overly the years. We hate the stodgy, elitist mentality of the legacy carriers. The legacy lines give all the benefits to the few corporate guys with all expense paid travel accounts while leaving everyone else out in the cold. The pathetic steerage class passengers are forced to slobber over themselves as the chosen few "Elite" are paraded in before us with their priority boarding privileges.
But with the old Southwest, everyone was equal. No matter who you are or how much money you made, you could be the first damn person on the plane! We LUVed Southwest because it stood against all that we hated about legacy carriers.
We thought this was a committed, LUVing relationship, between passenger and airline. Today we were dumped for the next new thing. This will be a tough breakup, one I hoped would never come. Its been a good 36 years. RIP Southwest. We're gonna miss you!
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