My husband recently traveled on SW with our son who is one. We purchased a ticket to ease the travel experience -- we've traveled several times with our son and other two kids. He was surprised to find that they were not able to pre-board. I always felt that the pre-board was a benefit to all involved -- the family with the child and the others on the plane. Get on the plane with all the extra "travel items" before other passengers arrive, find a seat easily with the child & also allows the other passengers the benefit of choosing whether to sit by a child or not. We've always loved SW -- try to fly it whenever possible -- but this was defintely a negative change.
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