What was not addressed in the video is how those working towards A-list status are being handled. I was 3 away from A-list before the conversion and had no idea that my status would be at risk. I'm now only at 23% and from looking at the new site, am really worried that only flights in 2011 are going to count and I basically may have to start over again. If we are not made whole on the credits for A-list that WILL upset me as I have been a loyal SW flyer and will shop other programs since I'd be back at square one after working for a year to regain my status. I trust and hope I'm wrong and that this will be clarified shortly. An explanation would really help minimize my concern. Thanks and good luck straightening things out!
... View more