I agree that SWA needs to limit the number of EBCI slots available or guest may be purchasing something that has no value (rather deceptive on SWA's part). But Southwest also needs to enforce boarding order and eliminate seat-saving. Or just bite the bullet and offer assigned seating. Too many issues keep coming up and no solutions are being offered.
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I really like having the EBCI option since we can't (yet) select a specific seat. I've used EBCI twice so far (A16 & A25) and have it on two future flights. But about the time some moron has their crap piled in a seat and tells me "he's saving it", the FA had better be prepared to do something. They cannot institute these priviledge fees then let preboarders or large families / groups abuse the system. Come on SWA...seat saving policy needed!
To Kathy, no your boarding pass won't indicate EBCI and you are likely to get EBCI reminders even after purchasing it. But just try to add EBCI again and you'll get a screen that says you already have it.
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