Why should Southwest have to apologize to this gentleman? Why not simply provide seats that are comfortable for human beings? No one who rides an airplane these days can be anything other than squished in and miserable. I'm a pretty svelte female, myself -- neither very tall nor very wide -- and I'm so uncomfortable on airplanes I avoid airline flight at all costs.
It didn't used to be that way. I've been flying transatlantic since the days of the Constellation, and I can assure you that the business of jamming people in like sardines is a recent development. So is awful customer service. Neither type of customer abuse is necessary.
Love your "peanuts" page design: so emblematic!!! Even better than the scornful tone of the post's title.
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