Southwest Airlines Community

Actually the other airlines frequent flyer programs are much simpler. You accumulate miles by miles flown, not by points for dollars spent , points that differ in 3 categories. Then when you want to redeem them, they show you what's available at 25,000 miles, or higher so on, and you can make your decision. It's not the convoluted options in SW new RR program. I see that Brian Lusk is not responding anymore with his deceptions. ... View more

Just curious as to the change that will be coming for the credit I used to get for using my RR VISA. I am sure SW receives money from all the people using their VISA for all kinds of purchases. If those people, like me, drops the RR VISA, how much revenues will be lost? ... View more

Don't count your international trips before they're hatched! The new RR program is purely intended to pad SW bottom line. Do you think they are going to make it so easy (or reasonably affordable) to get a reward ticket for those flights? Dream on. Once SW lose their long-time loyal customers, they will need to charge the people who are defending this worse RR program even more to stay profitable. All I can say is the other airlines must be rubbing their hands with glee. ... View more

I just priced a RT ticket Houston-Baltimore (not a short-hauled). It was $255.30. Using the "new & improved" RR, I'll earn 255.3 X 6 = 1531.8 points. To get a reward ticket for the same trip, I need 18,240 points (using the new RR simulator and assuming this is for a RT award ticket). 18,240 points would take me 12 RT tickets instead of the 8 under the current RR program. NOT good for me. I don't hardly ever check bags, so Bags Fly Free does not benefit me. On Continental, I only have to fly 10 RT to get 24,700 miles 300 short of a RT ticket to anywhere in the Continental US. If I am willing to take a connecting flight, I even get rewarded with additional miles, so it will really only take 10 RT for a free flight on Continental. I will be canceling my RR VISA and will apply for a Continental Plus VISA. Many posters are correct in saying we're unhappy about the changes, and mad about SW thinking we're stupid to believe their PR that the new RR is better for us. No way to treat your customers, SW. ... View more

Question: Since the new RR takes effect on March 1st, does it mean that we still earn a RR credit for each one-way flight before March 1st? What about tickets that are bought before March 1st for flights after that date, do we earn a RR credit, or points? Also on your simulator, the points required for a reward ticket (shown on the map), are they for a one-way or RT ticket? And will they always be as shown on the maps or will you change them, so we will never know with certainty how many points we need for a reward ticket.? Definitely way more complicated than it needs to be. I guess your consultants thought they needed to earn that $100 million you shelled out to redesign RR. ... View more