The fact that it is becoming increasingly difficult to book tickets using rewards passes is ridiculous. One of the best things about Southwest has been the generous rewards policy; I have often booked a flight on your airline even if it has been a more expensive option because of the great rewards program - it inspired a lot of loyalty. Now however, it seems that every time I try to book a flight using a standard awards pass, they are unavailable - even months in advance. The option to use twice as many of your earned standard awards for a "Freedom Award" is just insulting. This is a terrible change in policy and TONS of the people I've spoken to are furious. I hope that you will reconsider going back to the old (GREAT) awards system.
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