Dear Mr. Kelly,
I have recently learned of a policy your airline has (of which is listed nowhere on your online policy sheet) regarding the application of a credit to a new reservation.
Let me start out. I used a $12 credit balance from a previous ticket to a reservation I booked in July. Due to an ear infection, I was unable to to take my trip and had to cancel my plans for the weekend of Sept 19th. I was then told that my ENTIRE ticket credit would expire on October 15th of this year (3 weeks later) if it was not used since I applied my $12 credit to it.
Where was this policy listed? IN A POP UP MESSAGE!!!! Seriously, doesn't your computer block pop ups? Most do. This is a ridiculous policy of which I have NEVER heard of.
I have talked to 2 levels of supervisors and I get the "This has always been our policy BUT you can pay $50 to extend your ticket for another 6 months" - - I used $12!
This is a horrible way to treat customers. If this is your policy, fine, then put it in your policies and not in a meer pop up that no one sees! I have spoken to MANY people about this and no one has heard of it.
This type of treatment will DEFINTELY make me re-think travels in the future.
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