My family travels by air only once or twice each year, but we always try to book with Southwest. I have joined my husband on business trips out of Nashville to locations such as San Diego, Orlando, and Phoenix for the last 17 years and love the SW experience. Two recent events prompt my thanks to you today...
In August, I arranged to accompany my 75 year old mother on a trip to Fort Myers to visit our nephew/grandson. My mom used to love to travel, but has not done so in several years due to declining health and some natural fears of the process. I was so thankful that she was delighted with the enitre trip and the SW service deserves all the credit! I don't think she had any prior experience with SW and now she is a true fan! She remarked to a ramp agent that SW had "restored her faith in air travel". When she commented that she had felt that she was too old to travel, the agent remarked that one was never too old and that it was just what SW was all about - making travel fun. Our only negative was having to share a seat/row with a tardy businessman and his partner who had spent a little too long at the bar before boarding. They were somewhat loud and had salty language, but thankfully, they slept most of the flight. It could have been SO much worse and we know everything cannot be just "perfect".
A few weeks before our trip, my brother' family was planning to visit this same relative in Fort Myers, and after talking with me about SW schedules and prices, decided to give SW a try. They loved it and said they would definitely be repeat customers! (they already have - within the last week!)
Thanks for continuing to offer the same great service whether one travels every day or once a year. Thanks especially for giving my mom the chance to look forward to the time when she can travel by air again - hopefully soon!
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