02-15-2010
12:53 AM
2 Loves
It is just a piss poor excuse for a lack of customer service, and a lack of policies that help the front counter people actually help their customers.
As a larger person myself, I usually check in earlier and ask about seating, and ask if there is a seat that might have a free one beside it - because I don't like even the thought that I might inconvenience people. So in this situation, SWA knows that they will have a certain amount of its customers that will be larger, so can the seats not be arranged so everyone is comfortable?
I live in Canada, and apparently there is a one person, one fare rule here- however, the bs you have to go through to get that 'approval' that your ass needs an extra seat for free is a pain. However, I've never found it a problem flying with AirCanada or WestJet - I've always either had a bit of extra room, or been seated beside someone who is smaller, or doesn't mind. I'm not sure how they do it, but they have never made me feel uncomfortable or any less of a person.
I would recommend that if SWA has this much problem with managing passengers, they take a tip from some of the Canadian airlines. Here's some crazy talk for you - you can be respectful AND ensure that all of your customers have a wonderful flight. WHAT A REVELATION!
... View more
02-15-2010
12:53 AM
2 Loves
It is just a piss poor excuse for a lack of customer service, and a lack of policies that help the front counter people actually help their customers.
As a larger person myself, I usually check in earlier and ask about seating, and ask if there is a seat that might have a free one beside it - because I don't like even the thought that I might inconvenience people. So in this situation, SWA knows that they will have a certain amount of its customers that will be larger, so can the seats not be arranged so everyone is comfortable?
I live in Canada, and apparently there is a one person, one fare rule here- however, the bs you have to go through to get that 'approval' that your ass needs an extra seat for free is a pain. However, I've never found it a problem flying with AirCanada or WestJet - I've always either had a bit of extra room, or been seated beside someone who is smaller, or doesn't mind. I'm not sure how they do it, but they have never made me feel uncomfortable or any less of a person.
I would recommend that if SWA has this much problem with managing passengers, they take a tip from some of the Canadian airlines. Here's some crazy talk for you - you can be respectful AND ensure that all of your customers have a wonderful flight. WHAT A REVELATION!
... View more